Max has experienced tremendous growth over the past 12 months. When he started therapy he could not transition from the waiting room to the therapy room without having a complete meltdown. The reports from each session would include "50 minutes of behaviour" (meaning he was unable to complete tasks because he was screaming or throwing a tantrum). It's rare to see those types of notes in his reports these days. More often than not I get reports that he had a good, if not great session. In January he had no words. Now he greets people unprompted, tells us what he wants, and has mastered "no" with gusto. His therapists take such joy in reporting his progress, celebrating his wins with us.
Sunday, December 06, 2009
1 Year.
Max has experienced tremendous growth over the past 12 months. When he started therapy he could not transition from the waiting room to the therapy room without having a complete meltdown. The reports from each session would include "50 minutes of behaviour" (meaning he was unable to complete tasks because he was screaming or throwing a tantrum). It's rare to see those types of notes in his reports these days. More often than not I get reports that he had a good, if not great session. In January he had no words. Now he greets people unprompted, tells us what he wants, and has mastered "no" with gusto. His therapists take such joy in reporting his progress, celebrating his wins with us.
Tuesday, December 01, 2009
Sink or Swim.
Monday, November 30, 2009
NO!!
Sunday, November 08, 2009
November? Really?
But... my kids did dress up for Halloween...
And there are a lot of good things to focus on:
- tomorrow I am going to get to meet a mom who brought her son to blueballoon after reading my blog.
- the trees in my neighborhood are beautiful (yellow and orange and red)
- Max is having a lot of progress in his therapy and starting to verbally request things without a visual prompt (huge!!)
- my custom Christmas cards have arrived and are ready for me to fill out and put in the mail (maybe that will help me get in the Christmas spirit?!)
More later - I promise not to take two weeks to update either!
Monday, October 26, 2009
Disappearing Act.
Part of my job is taking those calls from parents who are just starting their journey. I listen to their concerns, document their child's case history, and figure out which therapist they should see, who can best assess their child's needs. It is a great job, and if I can be a positive part of someone's journey, a part that doesn't kick them when they are down, or leave them in tears in a parking lot, then that's a great day. Even better if I can make them feel confident that they are making a strong first step, or let them know that they are not alone.
It does take a lot out of me (hence the disappearing act), especially the parents who are calling because their child has a new diagnosis of Autism. It hits close to home. I want to take these parents and give them a virtual hug, tell them I know it sucks, I know their world feels like it is spinning out of control and that they feel like they don't know where to turn. I want to tell them that it will get better, and that I get it, that it will always be hard, and that no matter what is "wrong" with their child, he is still perfect in his own way. He is still their baby.
Tuesday, October 13, 2009
The Journey.
I was reminded that when Max started in January, his goals were very basic. He was unable to transition from the waiting room to the treatment room without having a meltdown. It took him a long time to bond with new therapists. He wasn't able to imitate or sit at a table to do work. And now, as frustrating and challenging as his behaviour can be at times, he transitions without a problem. He says "hi" and "bye" to everyone. He looks you in the eye. He is beginning to use language functionally. He is starting to tolerate his little sister. He can follow a visual schedule, sit at a table for 45 minutes of therapy, blow bubbles, and he no longer throws tantrums because he feels that nobody understands him. He is potty trained (for the most part), can walk down the sidewalk without bolting into the street, and most importantly, he is happy.
It's easy to lose the forest from the trees in this journey. I'm thankful I have such a great team supporting Max (and me).
Saturday, October 10, 2009
Video Killed Radio Star.
Cam likes to dance. She also likes the old skool rap, and does a pretty solid MC Hammer impression (hum "Can't Touch This" as she dances to see what I mean).
Most of the time Max prefers to steer clear of Cam, unless of course it is to give her a bop on the head. He seems to have turned a corner as he climbed into the sandbox next to her today and played right next to her for about 15 minutes. He then proceeded to give her a loving thump. Ah siblings...
Tuesday, October 06, 2009
The Things I Wish For.
Monday, October 05, 2009
I Dare You Not to Smile.
I can't say "no" to her now, how will I manage when she actually starts asking for more than her "baba" and to be picked up?
Was there ever any question who was running the show?
Sunday, October 04, 2009
TKO. Autism For the Win.
If I had to describe Autism, I'd say Autism is a Mixed Martial Arts fighter, straight out of the UFC. Autism will kick you when you're down and thinks nothing about punching you in the back - right in the kidneys. I've been fighting this way too much by the books, more like an amateur boxer in the Olympics. I've been playing "nice", following the rules, and I keep getting surprised by the low blows. I have to remember that Autism takes no prisoners. Autism will trip me, spit on me, break my arm even after I tap out, and most of all, Autism seemingly never sleeps.
Sleep is my achilles heal, and Autism knows this. When Max doesn't sleep, he's off the walls, and I am left without the strength to manage him, to cope. Add to that a baby who needs me too, a full-time job, and a husband who is also worn out from being in the ring fighting Autism with me, and you have one beat down Katrina, who this week, was left cowering in the corner, my face a pulpy mess.
So, what to do? Try to get some sleep. Then gather my stamina, bring in the big guns, and pray that this next week I am stronger than Autism. After all, I can fight dirty too.
Sunday, September 27, 2009
These Boots Are Made For Walking.
Why, you ask, does Max need fancy "moon boots"? He needs them because this child, much like his father, will not tolerate cheap footwear. The one time I bought him cheap boots, he absolutely refused to wear them (plus he acted like he couldn't walk in them, but whatever). Scott ended up taking him out and getting him fitted for Geox boots. In the end we ended up buying him two pairs of boots. This year I just went ahead and bit the bullet, got him the expensive boots right off the bat. And he loves them. He loves them so much that the moment he catches sight of them, hidden the back of the closet, he demands to wear them. All day. On a sunny day in September. No pants, no socks, just a boy and his boots. Quite a vision really. He wore them from noon until bedtime, when he was finally willing to take them off for his bath. Good thing they are specifically built to breathe, so his feet didn't sweat. I guess that's part of what you're paying for.
Not to be outdone, Cameron also loves her boots. More on that later though. I have to dig my old boots out to take to the shoe repair place to get the heels fixed. No new boots for me this year!
Tuesday, September 22, 2009
Cameron: Human Whack-A-Mole In Training.
The thing that cracks me up the most about Cameron is her love of gadgets. This girl loves remote controls, blackberrys, cell phones, wireless mice, and laptops. Even when she isn't feeling well, she finds solace in capturing a piece of technology and claiming it as her own. My kind of girl.
Sunday, September 20, 2009
Max Update: The Lion Sleeps Tonight.
Things seem to finally be settling down. This summer was a roller coaster. We increased Max's therapy hours, put him in 2 weeks of music camp, started therapeutic listening, potty trained him, and moved him into the preschool room at daycare. When I add it all up, it suddenly becomes very clear why it was a tough few months. Max's schedule is now set for the Fall. He is in daycare every morning, and spends every weekday afternoon at blueballoon. He also has a session at blueballoon on Saturday mornings. His weekday afternoon sessions start with either Speech Therapy, Music Therapy or Occupational Therapy and are followed by a three hour block of IBI. For the amount of time he spends at the clinic, I feel like he should have his own room with his name on the door. But if ever there was a poster child for early intervention and intensive treatment blocks, Max would be the first in line. When I think back to the child I brought in to be assessed last December, and the child Max has become, the comparison is night and day.
When he started, he didn't have any words. He was unable to deal with the simplest transition without having a meltdown. He didn't respond to his name, wave goodbye, or play games, let alone games that required turn taking. He couldn't tolerate large groups of children. He bolted the moment he got the chance. His eye contact was hit and miss, as was his joint attention. He didn't say "mama".
I'm not saying he's got everything down perfectly, there is a long, long road ahead of us. But what a difference! The things that I love about Max, is that he has always responded to treatment, and he has always made progress (be it in little steps), and he has always started every day with a huge smile. He is smart as a whip, he loves to tease and flirt, and while many children need tangible or edible reinforcers, all Max truly desires is for you to cheer him on. I don't know where our path will lead us, but this journey teaches me something new everyday.
Tuesday, September 15, 2009
The Words Get In the Way.
The strangest channel for me is skype. I love skype. It makes me feel like I'm sitting and having coffee with a person who is across the continent, or even across the world. You get to see and hear people that in the past you only got to speak on the phone with. But does it give you an inaccurate sense of spending time with someone? In some ways it is better than the phone, but I find there are things I can say to someone in person, over the phone or via chat that I can't say over skype. There is a disconnect because while you can see and hear that person, you don't have the benefit of touch. You can't have a hard or deep conversation and then reassure someone, and give them a hug to let them know it's okay. You don't have the safety of hiding behind text, or hiding your face as you can on the phone. You are connected but disconnected. You are a part of that person's day but not part of their world.
Monday, September 14, 2009
Mental Health Monday: Delusional Ramblings.
Am I the only person on the earth who reads magazines from back to front?
Wow, H&M's fall collection is to die for.
This is a pretty awesome site.
I wish I had taken dance lessons as a kid.
I feel better about humanity since I stopped watching "Jon & Kate Plus Eight".
Having young children is a slog some days.
Once you go mac there's no going back.
I should not use my blackberry on an empty stomach.
Jay-z looks old, but he can still rap his ass off.
Monday, September 07, 2009
The Early Days of Autism.
When I look back at video of Max, I can see symptoms of Autism from as early as 6 months old. He never really made strange with anyone, didn't get upset if I left the room or put him down, and his highs were super high (hysterical laughing fits), and his lows were devastating (especially when he was hungry because he refused to take a bottle and I wasn't home because I was running late). Being first time parents, we thought Max was just a laid back little dude, happy to be held by anyone. We thought we were lucky. Now that we have a second child, the difference is glaring.
Max never played with his toys. Not functionally or creatively. He liked to throw them, or push them across the floor. He didn't play peekaboo, wave hello or goodbye, or attempt to make any sounds except "dadadada". He liked to bounce on the couch, rocking back and forth, with quite a bit of force. He did this in this crib and against walls as well, to the point that he gave himself a welt on the back of his head, and his hair fell out in that one spot. We had to move him out of his crib and into a pack 'n play so that he wouldn't hurt himself and he wouldn't keep the entire house up all night with his rocking whenever he woke up. Other things we noticed were that he didn't respond to his name when called, (but he did respond when I sang), he didn't reach his arms out to be picked up, and he didn't point at all.
When we brought Max to our doctor at the age of 14 months, Autism checklist in hand, we weren't taken seriously. When we pointed out that he wasn't reaching any of his communication or play milestones we were told that these milestones were just guidelines, and that some kids reach them early, and some kids reach them later. We were referred for a hearing test (at my request) and told to come back in a few months. To this day I wish I had demanded a referral to a paediatrician. If I could turn back time, I would have refused to leave until I got Max into a doctor who would have taken our concerns seriously instead of brushing us off as nervous, first time parents. Instead, we continued our journey, wandering aimlessly, struggling to find services for Max, searching for an answer which we didn't find until December 2008, a year and a half later.
It's easy to have 20/20 hindsight. If we were to have another child with Autism, we would see the symptoms right away. Now that we've had another child, one who does all the things that babies are "supposed" to do, the difference is glaring. While I'm thrilled to see my daughter imitate, point, make strange, wave goodbye and play functionally and creatively without prompting, it also stings that Max didn't do these things, and when we expressed our concerns we weren't taken seriously.
What I would say to any parent with concerns about their child's development is that if you feel something isn't quite right, or that something is "up", explore every avenue, rattle every cage, and don't give up until you are satisfied that your concerns are being addressed and that your child is getting the care that he or she needs and deserves. And never accept being patted on the head and told not to worry because you area first time parent. Nobody knows your child better than you, so go with your gut.
Friday, September 04, 2009
As Time Slides By.
Tuesday, September 01, 2009
Giving Thanks: Super Bumpa.
I'm not sure where to start when it comes to all the things that Dave does for us. He retired right around the time I had Max. When I was on maternity leave he would come and pick me up to take Max and myself to doctor's appointments. When I went back to work he picked Max up from daycare every day so that Scott and I didn't have to rush home or stress out when we were sitting in traffic. He has changed his share of poopy diapers (for both Max and Cameron). And it was Dave who was first given the information that Max's first caregiver thought that Max was Autistic. Talk about a burden - this woman casually mentioned it to Dave as he picked Max up one afternoon. I'm sure he struggled with how to handle it. It would likely have been easier to just ignore it, push it down, and not mention it. But he didn't. He told us what she had said, and I'm sure that was incredibly painful for him. But it was the right thing to do, because it meant that we were able to get Max the help he needed from a very young age.
As Max's doctor's and therapy appointments increased, and the juggling of needing to be at X location at Y time began, Dave was there for us. He never made us feel as if he was doing us a favour, and was always happy to jump in. I'm sure there were days when he was relieved to go home. I'm sure there were times when he didn't feel like going above and beyond. But we never knew it. The bonus was and still is that Max and Cameron love their Bumpa more than tall tall buildings. He can do no wrong in their eyes. He comes with fresh energy, makes funny faces and sounds, and is always up for a good time. Even on the days when Max's behaviour is most challenging, he takes a deep breath and is more worried about how Scott and I are coping than his own stress. On the day that I got Max's official diagnosis, he asked me how the appointment went, and when I couldn't talk about it, he looked me in the eyes and said "it's okay, you don't have to say it". I know that he and Scott's mom went home and shed their own tears, but in that moment, he was my rock, and I will never forget that.
He has seen us at our rawest, on the days when we have nothing left to give. He has sent me up to my room to have a nap when he sees I am about to fall over. I am fairly certain that Scott has not mowed the lawn in over 2 years. I know I have not trimmed one hedge or pulled one weed. Yet our grass is cut, our weeds are pulled, our recycling boxes are brought in from the curb. We say thank you thank you thank you, but I can only hope he fully understands how much his love and support mean to us.
Max's Bumpa is one of his biggest champions. Dave loves his grandson with the ferocity of a papa bear. He sees the tiniest progress as a mile in a marathon. He has been a part of this journey from the beginning to the present, and he shares in our vision for Max's successful future. I know that there are days for him that are hard. That watching us implement some of the behaviour strategies we have to use is stressful, and hard to cope with. But he stands by us, works through the hard stuff, and is someone we lean on every day. He gives us his time, which is his most valuable asset, and he has also provided financial support while we wait for government funding for Max's therapy.
So many people with special needs children struggle in this journey without any help. They are not blessed with a Bumpa. And some family members may not be strong enough to travel a journey with so many ups and downs, beauty and devastation. We are blessed to have the love and support of Scott's dad, Dave. We can't possibly say it enough, so I'll say it once again: Thank you Bumpa.
Monday, August 31, 2009
So Much To Say.
Sunday, August 30, 2009
Beautiful Babies.
Thursday, August 27, 2009
Max's First Field Trip Stunk. Literally.
We herded the lil' ones onto a school bus at the daycare at around 9:30 and I was pleasantly surprised to discover that Max quite enjoyed riding on a bus. He didn't squirm or run up and down the corridor, he just sat next to me and looked around in wonder. At the time, I considered it a good omen for the rest of the day.
Then we arrived at Bronte Creek. I'm sure there are people who appreciate the rare modern experience of gazing at the majestic glory of ducks, goats and pigs, but it so happens that Max and I are not among those people. Aside from the fact that they're boring as hell, they stink much worse than Katrina's dumps -- and that's no small feat (edited by me to add: "what are you talking about Scott? I poop vanilla ice cream!!"). Max quickly expressed his displeasure and after an hour of almost dislocating his shoulder from literally dragging him through various mundane displays and barns, I realized that four more hours of this would be a living hell for both of us and called upon my wonderful father to rescue us from this nightmare.
If I had been more realistic, I would have followed the bus in my car so that I could leave the park whenever I wanted, but I was trying to be optimistic that Max could make it through the day without melting down. I've been trying to work on my inherent pessimism about his Autism and I reasoned that giving myself an "out" was an excuse to bail out of the field trip without giving it a fair shot. In retrospect, I should have known better. I could have gone there by myself and I wouldn't have lasted much longer than Max did.
For example, let's talk about the pigs. Look, I know they're smelly and ugly. My love of pork doesn't disavow me of that notion. But what exactly is the point of taking a bunch of pre-schoolers on a field trip to meet these reprehensible creatures? Perhaps the daycare owners were trying to persuade the kids to swear off delicious bacon by witnessing the filthy swine that provide this magnificent foodstuff. I nearly vomited directly onto one of these creatures and I'm still not regretting the Tim Horton's Bagel B.E.L.T I had for breakfast.
Back at our modern, air-conditioned house, Max and I proceeded to chillaximum to the maximum for the remainder of the afternoon -- which is really the only sensible way for me to spend a vacation day. At the time, I assumed the highlight of my day with Max would be the surprisingly pleasant bus ride, but Max had a treat in store for me during one of our many potty trips.
After a successful pee, Max stumbled while trying to disembark from the toilet and bashed his head off the cupboard door beneath the bathroom counter. Naturally, he started crying. Not so naturally, I started laughing hysterically. Look, I know from experience that the kid inherited my hard head and I knew he wasn't badly hurt. This was funny stuff and I won't apologize for it even though he's my own son. As Mel Brooks once said: "Tragedy is when I stub my toe. Comedy is when you fall into an open manhole."
Max turned to me for sympathy and saw me laughing. He tried to put on a good show of being hurt but his tears quickly became intermingled with laughter from the natural infectious quality of a parent's emotions to his or her child. Within seconds, he was flat-out laughing hysterically right along with me, and I hugged him while he tumbled on the floor pantsless -- his supposed cranial agony completely forgotten.
That was the highlight of my day -- sharing a hearty laugh with my 3-year-old about his head trauma while he was naked from the waist down. Go ahead and judge me. I'll just fall back on that old cliche and insist that you had to be there.
Tuesday, August 25, 2009
Start 'Em Young.
Turns out Cameron has also developed a taste for the stuff, or at least she thinks it's hella fun to shake up the cans and roll them around on the floor. Hmmm...maybe I shouldn't let her play with the enemy. Or maybe it's okay, just so long as I don't let her drink it. I equate it to playing with Barbies. I played with those big-boobed, tiny waisted, gravity defying dolls well into my teens (shut up) and I turned out just fine. Sure I have a fetish for padded bras and corsets, and I am oddly attracted to men who shellack their hair and sport those orange spray tans, but I'm sure that has nothing to do with my 10 year Barbie love affair.
I know I am not alone - there are many others who love them some Diet Coke. And they don't hang their heads in shame either, they embrace it, wave their freak flag high. For now I am going to join in, until I am stronger and don't have such a deep seeded need for caffeine. One day... but not today.
Monday, August 24, 2009
Back to School: Max's Big Day!
About This Post
It’s back-to-school time, and this year Sprite and TwitterMoms have partnered with bloggers like me to share back-to-school tips and tricks, advice, stories and more! Visit Sprite's back-to-school channel on TwitterMoms to get helpful ideas, learn how to survive the back to school rush, seek out advice from other TwitterMoms and join the conversation. You can learn more about donating your My Coke Rewards Points to support your local school, how to enter for a chance to win some Back to School cash, check out recipes, or even play some fun games. Here's to a successful and stress-free back to school season from Sprite and TwitterMoms!
Friday, August 21, 2009
Time For a Change.
Thursday, August 20, 2009
Breakthrough For Max!!
Talk about the best day ever! EVER!! My boy is starting to really talk! On the way home, I started asking him to say different words - Da-da, Kitty, and best of all, Mama. And he said them all, clear as day. He said Up, Down, Yes, No, Duck, Ribbit...Cheese! Holy Sh!t (that was me, not him)!! I called Scott and got Max to repeat the same words again so Scott could hear. Then I called my Mom so she could hear too. Then when we got home, Max said "Hi" to Scott's parents. Pure joy. And why now of all times? Max is just finishing up his intensive block at blueballoon - mornings of Music and Speech camp, afternoons of IBI, and increased Occupational Therapy time where we have started Therapeutic Listening. I can't think of any better proof that going hard at something for a set period of time works. Max is potty trained and talking, in less than 3 weeks. Excuse me while I go dance for joy in the rain!
Monday, August 17, 2009
7 Days & Counting.
We've waited to move him for a lot of reasons. The daycare changed ownership in the Spring, so we had to get the new owners up to speed on all that is Max. Then there were new teachers hired for the Preschool room, so they had to get settled in before we threw dealing with Max at them. Of course, it also took some convincing of all parties involved that Max was ready, that in fact, he was bored to tears in the Toddler room. I'll admit to fighting an internal battle about this move. It broke my heart on a monthly basis to read the Toddler Newsletter with farewells to other kids in the Toddler room who were moving up as Max stayed behind. The kids around him kept getting younger and younger, and as he grew, he literally towered over them on the playground. I tried to keep what was best for Max in focus, and not let my desire for him to be "just like the other kids" (because he's not), override doing what was right for him, but I struggled.
But it's finally time. He's ready. There will certainly be challenges. The biggest hurdle will be transitioning him back into daycare after having him out for the past 3 weeks - one week for potty training, and 2 weeks for an intensive therapy block of Therapeutic Listening, Music Camp and IBI (Autism) therapy at blueballoon. We've seen amazing progress in this past month, including Max getting potty training down faster than any neurotypical kid I've ever met, increased requesting, and a slew of new words. That doesn't mean it is going to be easy for him to go back to daycare (it won't be). And it certainly doesn't mean that moving into the Preschool room will be a cake walk. It's going to be hard on him.
It’s back-to-school time, and this year Sprite and TwitterMoms have partnered with bloggers like me to share back-to-school tips and tricks, advice, stories and more! Visit Sprite's back-to-school channel on TwitterMoms to get helpful ideas, learn how to survive the back to school rush, seek out advice from other TwitterMoms and join the conversation. You can learn more about donating your My Coke Rewards Points to support your local school, how to enter for a chance to win some Back to School cash, check out recipes, or even play some fun games. Here's to a successful and stress-free back to school season from Sprite and TwitterMoms!
Sunday, August 16, 2009
Hooray For Titties!
Saturday, August 15, 2009
War.
I am the General.
My enemy never sleeps. He preys on those unable to defend themselves.
Therefore I never sleep, because if I do, he is waiting to strike again.
I've used tactics I never thought I would to bring this enemy down. It is a battle of wills, one fought inch by inch. No truce on Christmas day.
Thursday, August 13, 2009
Intense.
Wednesday, August 12, 2009
Wiggle Less Wednesday: Back to the Gym.
I entered into the gym, punched in my client number into the keypad and my picture came up with a bit "ALERT" warning in red, with a picture of a red stoplight. Wow. I knew it had been a while since I'd been there, but COME ON! That is completely unnecessary humiliation. Geez...way to make a girl feel self-conscious! Turns out there is something messed up with the billing and I'll need to sort that out with the gym manager tomorrow. I talked the girl at the front desk into letting me workout anyway by telling her "you have no idea what it took for me to drag my ass in here". She looked at me, seeing that I clearly needed to be there, and let me enter.
I kept it pretty low key tonight. I did a half hour of cardio (walking on an incline and a fairly bright clip and the elliptical machine to work on my booty). I want to hit the gym 3 to 4 times a week, and I know I need to ease myself into it. I got home, feeling pleased with myself, and more relaxed than I've felt in a while. I'm hoping that some regular exercise will help me sleep better, clear my head and get me toned up. As promised, I'm going to do my best to stay off the scale and judge my progress solely based on how my jeans fit and how I feel. We'll see how long I can resist!
Tuesday, August 11, 2009
Blowing Off Steam.
Monday, August 10, 2009
Mental Health Monday: Still Standing.
We're just shy of the 2 week mark - 13 days to be exact. I am proud to say that Max totally gets the peeing in the potty business. He has it down, pretty much. We take him every 20 to 25 minutes, he sits down on the singing potty, looks thoughtful, looks down, makes the magic happen and then smiles at me like he just laid a golden egg. Then I cheer, and give him a chip. Then he looks at me, pees a little more, and I give him another chip. Wait a minute...I think he's playing me. But who really cares? Point is, kid is peeing in the potty - woo hoo Max!
He still has a few accidents here and there, and pooping in the potty, well, let's not get crazy now. He's done it twice by accident, but prefers to soil his pull-up before we get him up in the morning. I can live with that. I know he'll get it soon enough. I told Scott the other day that a year from now, we could be diaper free (assuming Cameron potty trains around 2 years of age). Think of the bliss! No more diapers. No more spending the equivalent of great concert tickets on landfill waste. No more diaper pail. Hey, a girl can dream, right?
Sunday, August 09, 2009
Always Someone's Baby.
I write a lot about the pain I feel, the things I am working through in dealing with being the mother of an Autistic son. I have never stopped to think what it must feel like to be the mother of a woman with an Autistic son, or a grandmother of an Autistic grandson. I have no idea what that feels like. I imagine that there is quite a bit of sadness involved is seeing your own baby worry so much about her baby. Not only do you worry about how your child is coping, but you also grieve for your grandson. At least, that is what I am guessing.
My mother is such a source of strength for me. She gives me hope on days when I am at rock bottom. She tells me she believes in me. She slips me money to go get myself a new pair of shoes and makes me promise not to spend it on diapers. And she sings a message of hope and optimism that lifts me up and gives me strength to continue "fighting the good fight".
Mom, I get it. Thank you for being my mom and I know I will always be your baby.
Saturday, August 08, 2009
#Starbucks #Wellplayed.
This morning, as I sipped my blessed lactose-free, no foam, vanilla latte and waited for my bagel and cream cheese, the barrista told me "sorry! we are out of cream cheese!". Sigh. I was too tired to get riled up about it, not that I would anyway, I mean, come on, it's just cream cheese. But I'd already paid... and the alternate toppings didn't seem very appealing. Bagel with butter it is. I didn't have it in me to ask for my 50 cents back, so I got my bagel and was ready to go when I was pleasantly suprised. The barrista handed me my 50 cents and a coupon for a free beverage. Huh. Colour me impressed Starbucks. The coupon stated "A cup should never be half empty. We apologize if your Starbucks experience was anything but wonderful. We want to know how we can make things better and always invite you to share your thoughts with us. The next time we see you, please enjoy a beverage, on us. We hope your next visit is better." And I hadn't even complained! Imagine if I had...maybe then I would have gotten 2 free drinks (kidding). Anyway, #Starbucks #Wellplayed. So nice to see a company figure out how to improve the customer experience.